Major Order Processing Procedures:
1. We do not make furniture for any particular order that is placed on our web site or through our "Regular Customer" database.
2. All SKU numbers are manufactured by using our year-to-date and previous year´s sales history usage.
3. Our pricing is based on the number of pieces we run as our history reflects. A typical run for a common SKU is 200 to 2000 pieces. Some piece parts are common to other SKU numbers, but we speak of welded and assembled SKU numbers.
4. All of the SKU numbers are kept in inventory, minimally, in "raw Aluminum" with welded and assembled frames* (see item j. below).
5. We carry a large inventory of Aluminum extrusion to meet our next month's "normal" production schedule.
6. We powder coat by color number as the powder coating "guns" need to be cleaned when color changes are required. Sometimes, newer orders are shipped before other orders for this reason.
7. We cannot predict the color numbers people order and this causes a time delay, but is monitored on a daily basis.
Minor Order processing Details:
8. When orders are received, we need 2 days to create the paperwork and begin to schedule the order for shipment. This process includes:
- Pulling the frames from inventory.
- Tagging them with your invoice number.
- Putting them in the powder coating schedule.
- Scheduling the strap cutting (or sling fabric cutting and sewing) for your color combinations and inserting the plastic pins (or spline for sling furniture) to assemble the straps (or the slings) to the frame and tagging them with your invoice number.
- Depending on the current backlog, the furniture is co-joined in the strapping area and is strapped (or slung).
- In order to protect the frames from scratching or scarring, all the frames are wrapped in heavy duty brown paper to protect them in most contact spots on the frame. This is done after the furniture has been powder coated and cured in the drying ovens.
- All furniture is then inspected for correctness with the invoice (we make very few errors).
- All furniture passing inspection is moved to the boxing area (or truck delivery area) and is either boxed or scheduled for “our truck” delivery.
- When all items are boxed, they proceed to the shipping area where the bill of lading is prepared. We limit the number of common carriers used and have scheduled pick-up times for each to prevent pile-ups of trailers parked and waiting to load the shipments.
- * All or our SKU numbers are stocked in the color White (201) frame as this is the predominant color ordered over the past 10 years. This is a key factor to shipping in two weeks time versus three to four weeks time.
- When your shipment is made, a shipping notice is emailed to you, that evening, with all of the data you will require to track your shipment.
- Whether we pay the freight bill (if you included it in your payment) or you pay the freight upon delivery, we assume liability only to the point of the loading of your furniture onto the carrier’s vehicle. Our shipping policy has always been F.O.B. our factory.
- If you would like a further description of what, how or why we do things this way, please email us and we will respond.
For more information, please email us:
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